Mac App Store Troubleshooting

This page is provided by Pilotmoon Software to help customers reinstall their App Store purchases. For general enquiries about your Apple ID, and your accounts and purchases, contact Mac App Store support via the following link:

I bought an app from the Mac App Store. I want to reinstall it, but it is asking me to buy it again.


First, sign in to the App Store.

If you have more than one Apple ID, make sure to sign in with the same Apple ID you used to buy the app.

Click the 'Purchases' tab. You will see a list of apps you have already bought. If you see the app you are looking for, click 'Install' to install the app.

If you don't see the app you are looking for, it may be hidden. Go to the App Store front page ('Featured' tab) and click the 'Account' link in the right sidebar.
Next to 'Hidden Purchases', click 'Manage'.
Click the 'Unhide' button.